Service Level Offerings
Our Alerting and Reporting features allow for customized and personalized reports and alerting for IT and management staff. These custom options allow for superb availability and historical reporting as well as charting of critical statistics such as packet loss, availability and average response times.
We monitor vital software and hardware health statistics, giving you a simplified readout of where the greatest usage is on your network. From CPU and Memory Usage to Traffic Analysis Statistics we’ll help you get a better handle on how to distribute your networks greatest strains. In addition we can offer to monitor IP SLA Statistics across multiple sites.
With our Customer Web Portal all of your reports, views and helpdesk access are aggregated into one convenient place. Our secure customer portal allows you to open and manage trouble tickets for our support team, as well as, giving you access to view your current network health and historical reporting statistics. Our Customer Web Portal is available 24/7 for customer convenience.